Shipping policy

Shipping Policy

This page outlines how and when orders are processed and delivered.

Order Processing

• Orders are processed and prepared for dispatch within 1–2 business days after the order is placed.
• Orders placed on weekends or public holidays are processed on the next business day.
• A confirmation email with tracking details (where applicable) will be sent once the order has been dispatched.

Domestic Shipping (Within the UAE)

• Estimated delivery time is 2–3 business days after dispatch.
• Delivery times may vary depending on location and courier availability.

International Shipping

• International delivery time is typically 5–15 business days after dispatch.
• Delivery time may vary based on customs clearance and local postal services.
• Any customs duties, taxes, or import fees are the responsibility of the customer.

Shipping Delays

• Delivery timeframes are estimates and may be affected by courier delays, customs processing, or peak season volume.
• Newells Corporate Gifts is not responsible for delays caused by the shipping carrier or customs authorities.

Incorrect Shipping Information

• Customers are responsible for ensuring the shipping address provided at checkout is accurate and complete.
• Newells Corporate Gifts is not responsible for lost, delayed, or returned shipments due to incorrect or incomplete address details.
• If any errors with shipping information exist, please contact us via our contact page.